Privacy policy

Last updated: 6 September 2026

Astra Auto respects your privacy and takes reasonable steps to protect the personal information you provide when using our website, placing an order or contacting us.

Our online store is powered by Shopify, which provides the technology used to operate our website and process orders.

Information we collect

Depending on how you use our website, we may collect:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and transaction details
• Vehicle information you provide for fitment checks
• Messages, photos or other information you send to us
• Device, browser and website usage information

Payment information is processed through our payment providers, such as Shopify and other payment services available at checkout.

How we use your information

We may use your information to:

• Process and deliver your orders
• Provide customer support
• Check product compatibility
• Arrange Adelaide delivery or installation
• Process returns and refunds
• Prevent fraud and protect our website
• Improve our products and services
• Send marketing communications where you have agreed to receive them

You can unsubscribe from marketing emails at any time.

Shopify and service providers

Astra Auto uses Shopify to operate our online store. Information you provide through our website may be processed by Shopify and other service providers involved in payments, website hosting, delivery, analytics and related services.

Shopify also processes information about how customers interact with Shopify stores. More information is available in Shopify’s Consumer Privacy Policy.

Customer chat and photos

Our chat includes a clearly identified AI assistant and an option to request help from our team. Messages, photos and information you provide in chat are shared with Astra Auto and processed using Google Cloud AI to answer product and support questions. Chat messages and photos are kept for up to 30 days. Order records and other business records are retained separately as described below.

Please avoid sending payment details or unnecessary sensitive information in chat. Our team can confirm fitment and order details. For questions about chat information or to request access or deletion, contact support@astraauto.com.au.

Cookies and website information

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and support advertising.

You may be able to manage cookies through your browser or available website privacy settings.

Sharing your information

We may share information where necessary with organisations that help us operate Astra Auto, including:

• Shopify
• Payment providers
• Delivery and postal services
• Website and technology providers
• Analytics and marketing services

We may also disclose information where required by Australian law.

We do not sell customer contact information directly to third parties.

Overseas processing

Some of our technology and service providers may process or store information outside Australia.

For example, information submitted through our store may be processed by Shopify or its service providers in other countries.

Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse and unauthorised access.

However, no internet-based service can guarantee complete security.

How long we keep information

We keep personal information only for as long as reasonably necessary for purposes such as processing orders, providing customer support, meeting legal requirements and maintaining business records.

Accessing or correcting your information

If you would like to access or correct personal information we hold about you, contact us at:

support@astraauto.com.au

We may need to verify your identity before completing your request.

Privacy concerns

If you have a question or concern about how Astra Auto handles your personal information, please contact us and we’ll review it.

Changes to this policy

We may update this Privacy Policy when our business practices, services or legal requirements change.

The latest version will be published on this website with an updated date.

Contact Astra Auto

Email: support@astraauto.com.au
Phone: 0485 591 094
Adelaide, South Australia