Terms of service

Last updated: 6 September 2026

These Terms of Service apply when you use astraauto.com.au, contact Astra Auto or place an order with us.

Nothing in these terms limits any rights you have under the Australian Consumer Law.

1. About Astra Auto

Astra Auto is an Australian online automotive accessories retailer based in Adelaide, South Australia.

Email: support@astraauto.com.au
Phone: 0485 591 094
Address: 2 Richman Avenue, Prospect SA 5082, Australia

2. Website use

You must use our website lawfully.

You must not attempt to interfere with the website, gain unauthorised access, distribute malicious software or use false or fraudulent information.

You are responsible for providing accurate information when placing an order.

3. Product information and compatibility

We aim to keep our product descriptions, photos, prices and compatibility information accurate.

Vehicle accessories may vary depending on the year, model, variant, screen size, dimensions and factory options.

Please check the fitment information on the product page before ordering.

If you’re unsure, contact us before ordering and we’ll help you check compatibility.

If information provided by us is incorrect or a product does not meet a consumer guarantee, your rights under the Australian Consumer Law continue to apply.

4. Prices, payments and discounts

All prices are shown in Australian dollars (AUD).

Standard shipping is free Australia-wide. Optional installation fees, discounts and any applicable taxes are shown at checkout.

Payment must be made using one of the payment methods available at checkout.

Discount codes may have conditions, expiry dates or exclusions and generally cannot be combined unless stated otherwise.

If there is an obvious pricing or listing error, we may contact you before dispatch to correct the issue. You may choose to continue with the corrected order or receive a full refund.

5. Orders

Placing an order is an offer to purchase from Astra Auto.

Your order is accepted when we confirm that it has been dispatched, unless we have expressly confirmed acceptance earlier.

We may cancel an order before dispatch where there is a genuine reason, including:

An item being unavailable
An obvious pricing or listing error
A payment or fraud concern
An invalid or unsupported delivery address
A legal restriction

If we cancel an order after payment has been taken, the affected amount will be refunded.

6. Shipping and delivery

Delivery options, prices and estimated delivery times are shown in our Shipping Policy and at checkout where applicable.

Delivery times are estimates unless specifically stated otherwise.

Please make sure your delivery address is complete and correct.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

7. Returns, refunds and cancellations

Returns, refunds and cancellations are handled in accordance with our Refund & Returns Policy.

Our voluntary change-of-mind policy does not limit your rights for faulty, damaged, incorrect or misdescribed products under the Australian Consumer Law.

8. Optional installation

Screen protector installation is $25 AUD by appointment for eligible addresses within 18 km of our current business address: 2 Richman Avenue, Prospect SA 5082. Choose “Install for me” when it appears for your delivery address at checkout. We’ll contact you to confirm the appointment.

Appointments are not confirmed until accepted by Astra Auto.

We may reschedule or decline an installation where access is unsafe or the vehicle or product does not match the booking information provided.

9. Intellectual property

The Astra Auto name, logo, original website content, product photography and other original material belong to Astra Auto or are used with permission.

You may not reproduce or commercially use our protected content without permission.

Vehicle manufacturer names and trademarks may be used to identify product compatibility. This does not imply affiliation, sponsorship or endorsement unless expressly stated.